J. Erin Hutchinson

erin@ mydangerouscareer.com

SUMMARY
A seasoned program manager with over 12 years of management and implementation experience, particularly with large-scale clinical information systems implementations. A master in all areas of clinical process redesign, with numerous experiences in successful integrations of CPOE into complex ambulatory and acute care environments.

A change management expert who is recognized for her ability to unite divergent parties in order to prepare organizations for operational change. A troubleshooter with a proven track record with successfully resolving key business process issues that present roadblocks to successful healthcare technology integration.

AREAS OF EXPERTISE
  • Clinical Process Redesign – development and implementation of methodologies to ensure thorough integration of healthcare technologies into clinical and operational workflows.
  • Program Management – direct mid & large scale ($25-100M) CIS implementations at a high level while still maintaining a strong eye on the low level details that are the key to any project’s success. Apply extremely deep clinical and operational process knowledge with equally strong technical/product knowledge.
  • Computerized Physician Order Entry (CPOE) – led numerous CPOE projects within both ambulatory and acute care settings. Particular expertise in CPOE implementations in complex specialties.
  • Full Implementation Lifecycle – Able to take on the leadership of any part of a system implementation, from strategic planning to clinical process redesign, to detailed system integration and build.
  • Change Management – assessing organizational and cultural changes that need to be addressed in order to support a successful CIS implementation
  • Chaos Management – able to enter into extremely chaotic and politically heated situations and diffuse the situation preventing project/company success.
  • Software Development – establishing and directing software development processes, management throughout the software development lifecycle
  • Leadership Development – seasoned manager with over a decade of “hands on” leadership experience, skilled in developing leadership development programs and retreats, experienced in leadership assessment tools

SPECIFIC SKILL SETS
  • EpicCare In Patient & EpicCare Ambulatory– all aspects of system implementation, from planning through analysis, build and go live for mid- to large-scale hospital (1000+ beds) and clinic systems. Certified in EpicCare In Patient core, orders, and clin doc. Previous certifications in EpicCare Ambulatory and Cadence.
  • Other Epic Applications – formal implementation experience with EpicRx, Cadence, Prelude, ADT, Bridges, and Identity, Familiar with Clarity, ED, Call Center, Optime.
  • System Integration – managed the development of interfaces to/from Epic and numerous (40+) billing, ADT, radiology, RT, cardiology, lab, and other order entry systems.
  • CPOE – extensive hands on experience developing and implementing CPOE process redesign methodologies.
  • Effectively manage multiple (25+) concurrent projects.
  • Jump into any situation and quickly assess and resolve issues that are preventing success, developing plans and tools that match a specific client’s needs (do not believe in “cookie cutter consulting”).

PROFESSIONAL ACCOMPLISHMENTS AND EXPERIENCE
Project/Program Management
  • Directed and/or managed the implementation of numerous Epic clinical applications within a wide variety of ambulatory and acute care academic medical centers and IDNs within the U.S.
  • Most recently, led the implementation of EpicCare In Patient, EpicRx and ADT Light at the Cleveland Clinic’s main campus (1400 bed) hospital. Directed all application design and build activities for the Cleveland Clinic’s EpicCare Inpatient implementation. This included the design and build necessary to support a complete COE and CPOE implementation within their main campus hospital.
  • Coordinated the EpicCare Ambulatory system build for a multi-affiliate IDN in Northern California, working with the affiliate project teams to reach consensus on shared build items so that the build could proceed. Managed implementation of EpicCare Ambulatory across a group of affiliated IDNs dispersed across the western United States. The project encompassed multi-specialty clinics totaling approximately 2000 providers across three separate affiliate organizations and 18 practice sites.
  • Managed the development of dozens of integration projects between Epic products and ancillary systems for numerous clients including UPHS, Sutter Health, and Cleveland Clinic. Systems integrated covered all aspects of ambulatory and acute care operations.
  • Created and implemented a new set of career and leadership development programs for executive staff of a Fortune Ten manufacturing company.
  • Directed the development of the first and subsequent releases of a suite of mobile application development tools by a Silicon Valley startup for use across the enterprise by Fortune 500 companies

Process Improvement & Redesign
  • Directed the clinical process analysis and redesign efforts required to support the CPOE implementation of EpicCare In Patient at the Cleveland Clinic’s 1400 bed main campus hospital. This included the development of a comprehensive clinical process redesign methodology and tool set
  • Led the clinical process analysis and redesign and supporting build for the Palo Alto Medical Foundation’s EpicCare Ambulatory implementation.
  • Developed numerous process analysis and redesign methodologies and supporting tools for ambulatory and in patient CIS implementations.
  • Designed a complete set of implementation & process redesign tools for FCG’s Continuum Methodology Toolkit
  • Designed and implemented all internal engineering and quality assurance policies and procedures, including all software development best practices for a Silicon Valley start up.
  • Developed a management/leadership development program for FCG aimed at addressing gaps in “soft skills” competencies within the firm’s leadership.

PROFESSIONAL EXPERIENCE

Senior Manager, First Consulting Group | 09/2002-Present
Directed large-scale ($25-50M) clinical information system and process redesign projects for leading healthcare providers within the U.S. Managed and mentored FCG associates across the U.S. Personally produced an annual average of $1M in revenue per year for the Epic practice.

Sr. Organization Development Specialist, NUMMI | 06/2001-09/2002
Created career and leadership programs for use by GM and Toyota professional and line staff. Provided career counseling services and executive coaching to plant management and executives

Director of Engineering, ViaFone, Inc. | 04/2000-06/2001
Managed all day-to-day engineering-related activities for a leading pre-IPO wireless solution provider. Led the technical documentation, design, usability, QA and development teams. Produced and managed the development schedule/plan for the entire product suite, being ultimately accountable for product delivery.

Implementation Consultant, Epic Systems Corp. | 08/1998-04/2000
Provided intensive consulting services on company's high risk projects, applying strategic management methodologies to solve complex organizational problems; managed large ($10-25M in scope) projects involving enterprise wide, client/server based clinical information systems and Web-based applications, managing teams of 10-20 people.

Family Therapist, Briarpatch, Inc. | 08/1997-08/1998
Served as staff psychologist for a program aimed at preventing young women and men in rural communities from becoming entrenched in the juvenile justice system. Provided intensive in-home therapy to a caseload on average of 8 families, 15 young women and men and two support groups.

Small Business Consultant, Various Companies | 1990-1997
Consulted on the development and management of a variety of small businesses in the Madison, WI area, taking responsibility for all aspects of management, including financial planning, marketing/business development, customer service, hiring, firing and supervising staff teams of 10-20 people, accounts payable and receivable, development of training materials, and analyzing market trends and adjusting business plans as necessary.

ACADEMIC BACKGROUND
M.A., Psychology (specialization in organizational psychology), Goddard College, Plainfield, VT
B.A., Cultural Studies, Goddard College, Plainfield, VT
Certified Narrative Psychology Practitioner, Evanston Family Therapy Center
EpicCare Inpatient Core, Clin Doc, Med and Procedure Orders – Epic Certified (through Spring 2005)
Previous certifications in EpicCare Ambulatory and Cadence

TECHNOLOGY
Applications
Epic: EpicCare Ambulatory, EpicCare Inpatient, EpicRx, ADT, EpicWeb, Call Center, Cadence Other CIS: IDXRad,
Other Applications: PhotoShop, Freehand, Quark XPress, PageMaker, Dreamweaver, Illustrator

Integration
To/From Epic: IDX Rad, Mysis, HBO (billing), SMS (billing), Mediserv, TeamChimes, CBORD, CAPS (TPN orders), ADT, Siemens (Imaging), GE Muse (Cardiology)

Languages
Proficient: HTML, CSS
Conversant with: HL-7, Java, XML, MUMPS
Familiar with: WAP, XSL, JSP, SQL, speech recognition technologies